ServiceNow UI Builder Developer

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<br><p><strong>Job Title: ServiceNow UI Builder Developer</strong></p><p><strong>Location: Santa Clara, CA (Remote)</strong></p><p><strong>Duration: Contract</strong></p><p><br></p><p>At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.</p><p><br></p><p><strong>Exp: 10+</strong></p><p><br></p><p>Experience Required</p><ul><li>5+ years of overall ServiceNow development experience</li><li>Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center</li><li>Experience in Customer Service Management (CSM) implementations</li><li>Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades</li><li>Experience working in Agile/Scrum delivery models</li></ul><p>Role Summary</p><p>We are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments.</p><p>Key Responsibilities</p><ul><li>Design and develop responsive pages using ServiceNow UI Builder.</li><li>Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center.</li><li>Build and maintain pages, variants, reusable components, app shells, and workspace experiences.</li><li>Configure data resources, client state parameters, event handlers, and custom bindings.</li><li>Develop custom applications and customer-facing experiences using UI Builder.</li><li>Support ServiceNow migration initiatives, including:</li><li>Instance-to-instance migrations</li><li>Data migrations using Import Sets and Transform Maps</li><li>Application migration using Update Sets and Source Control</li><li>Upgrade and deployment activities across environments</li><li>Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.</li><li>Build integrations with external systems using REST APIs and Integration Hub.</li><li>Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.</li><li>Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.</li><li>Troubleshoot and optimize workspace performance and user experience.</li></ul><p>Required Technical Skills</p><p>ServiceNow Platform</p><ul><li>UI Builder</li><li>Customer Service Management (CSM)</li><li>Customer Service Workspace</li><li>Employee Center</li><li>Service Portal</li><li>Custom Application Development</li><li>Flow Designer</li><li>Integration Hub</li><li>Service Catalog</li><li>Import Sets & Transform Maps</li><li>Update Sets</li><li>Source Control Integration</li></ul><p>Development Skills</p><ul><li>JavaScript</li><li>HTML5</li><li>CSS3</li><li>REST APIs</li><li>JSON</li><li>Glide APIs</li></ul><p>UI Builder Expertise</p><ul><li>Page Creation and Variants</li><li>Component Configuration</li><li>Data Resources</li><li>Event Mapping and Handling</li><li>Client State Parameters</li><li>Workspace Configuration</li><li>Custom Components</li><li>App Shell Configuration</li><li>Dynamic Data Binding</li></ul><p>Certifications</p><ul><li>ServiceNow Certified System Administrator (CSA) – Mandatory</li><li>Certified Application Developer (CAD) – Preferred</li><li>CIS-CSM – Preferred</li><li>ITIL Foundation – Preferred</li></ul><p>Must-Have Interview Screening Criteria</p><ol><li>CSM Workspace implementation experience</li><li>UI Builder page development and customization</li><li>Data resources, event handling, and client state parameters</li><li>ServiceNow migration experience (Update Sets, App Repo, Source Control, Data Migration)</li><li>REST API and Integration Hub experience</li><li>JavaScript development proficiency</li><li>Service Portal and Employee Center experience</li><li>Security, ACLs, and role-based access controls</li><li>Flow Designer and automation experience</li><li>End-to-end ServiceNow implementation experience</li></ol><p><strong>Ideal Profile:</strong> 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving <strong>CSM Workspace, UI Builder, and ServiceNow migration activities</strong>.</p><p>Must Have</p><ul><li>Must be a ServiceNow Certified System Administrator CSA</li><li>Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances</li><li>Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience</li><li>Must be able to configure and customize ITSM ITOM ITAM</li><li>At least 1 year of app development experience</li></ul><p><br></p><p>ServiceNow Certified Application Developer CAD</p><p><strong>Mandatory Skills : </strong>ServiceNow ITSM</p>

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