[Remote] ServiceNow Senior Business Analyst - IRM

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Note: The job is a remote job and is open to candidates in USA. NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence. The ServiceNow Senior Business Analyst will support customers in running and growing their ServiceNow environments by understanding business requirements, defining strategies, and facilitating testing and user acceptance.

Responsibilities

  • Understand and document business requirements and user stories for ServiceNow implementations
  • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
  • Own business requirements and agreement of priorities with clients/end users
  • Conduct impact analysis on existing business process and function IRM
  • Produce functional specifications, wireframes, and mock-ups for delivery teams
  • Partner with technical team to conduct demos and show & tells with client end users
  • Contribute to writing test scripts including acceptance criteria
  • Facilitate testing/UAT and obtain agreement on priorities with client / end users

Skills

  • 5+ years of experience working experience as a Business Analyst
  • Proven ServiceNow experience with expertise in IRM
  • Strong knowledge of business process architecture principles for cloud-based platforms
  • Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
  • Understanding of Agile/Scrum methodologies
  • Strong written and verbal communication skills
  • Ability to assess and mitigate risk
  • Strong problem-solving skills; ability to simplify complex situations
  • Strong relationship management skills with all levels
  • Good documentation and stakeholder communication skills
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
  • The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
  • ServiceNow CSA certification

Benefits

  • We will provide support and guidance to get you up to speed on some of the most amazing projects!
  • We provide official ServiceNow training so you can achieve multiple certifications.
  • NewRocket is committed to a diverse and inclusive workplace.
  • We value and celebrate diversity, believing that every employee matters and should be respected and heard.
  • We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
  • For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

Company Overview

  • NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform. It was founded in 2016, and is headquartered in Vista, California, USA, with a workforce of 501-1000 employees. Its website is

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