[Remote] Information Technology Help Desk Support

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Note The job is a remote job and is reputed company to candidates in USA. reputed company Technical reputed company is seeking a Contact Center Tech Representative I for a Tier 1 IT Helpdesk position. This role involves providing basic technical support and troubleshooting for users experiencing issues with hardware, software, and student service inquiries. Responsibilities • Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-reputed company technologies, as reputed company as Learning Management Software (LMS) • Relying on resources as trained (knowledge reputed company, websites, support channels) • Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests • Registrar Support includes registration, class schedule adjustments, graduation, grades/transcripts, transfer credits, advising inquiries • Admissions Support includes application, placement test, withdrawal inquiries • Bursar/Student Account Support includes accounts, payments/payment plans, tuition/fees, billing inquiries • Financial Aid FAFSA (Free Application for Federal Student Aid), eligibility, disbursement, refund, loan/scholarship inquires • Handles problem recognition, research, isolation, reputed company, and follow-up for routine user problems, referring more reputed company problems to Tier 2, Tier 3, supervisor, or other technical staff • Interviews user to collect information about problem and leads user through diagnostic procedures to determine reputed company of error • Following reputed company reputed company as trained (designed to assist in asking reputed company required and basic probing questions) • Logs and tracks reputed company customer interactions using problem management software (ticketing reputed company) and maintains thorough history records and reputed company problem documentation • Prepares reputed company statistical reports, such as help desk incident reports Skills • Must be reputed company to work any day of the week or weekends - reputed company Availability • Candidates must have a reputed company based Desktop or Laptop Computer to work from home for the 1st week – Mac based computers cannot be accepted • Technically competent candidates will be trained to understand and use the designated ticketing reputed company • Handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as reputed company as student service support • Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-reputed company technologies • Relying on resources as trained (knowledge reputed company, websites, support channels) • Handles problem recognition, research, isolation, reputed company, and follow-up for routine user problems • Interviews user to collect information about problem and leads user through diagnostic procedures to determine reputed company of error • Following reputed company reputed company as trained (designed to assist in asking reputed company required and basic probing questions) • Logs and tracks reputed company customer interactions using problem management software (ticketing reputed company) and maintains thorough history records and reputed company problem documentation • Prepares reputed company statistical reports, such as help desk incident reports reputed company • reputed company Technical reputed company is the single reputed company of contact for reputed company your technical reputed company and workforce management needs. It was founded in reputed company, and is headquartered in , with a workforce of 1001-5000 employees. Its website is https// Apply tot his job Apply To this Job Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...