[Remote] Customer Success Splunk Platform Area TAM

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Note: The job is a remote job and is open to candidates in USA. Cisco is a leading technology company focused on innovating solutions that connect and protect organizations. They are seeking a Customer Success Platform Area TAM who will be responsible for ensuring customer satisfaction by providing expert guidance on the Splunk Platform and addressing complex technical challenges.

Responsibilities

  • Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
  • Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
  • Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date
  • Proactively engaging Customer Success Executives on adoption/use case-related work opportunity
  • Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes
  • Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer
  • Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer’s overall technical health
  • Deliver strategic, case-based technical consulting (up to 90 days)
  • Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems
  • Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions
  • Deliver customer onboarding enablement-based workshops and achieve success milestones
  • Contribute to practice KPIs through process and collateral improvements, tool development, and implementation

Skills

  • Several years of experience administering and using Splunk Core (Enterprise/Cloud)
  • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
  • Strong SPL (Search Processing Language) skills are essential
  • Solid experience in technical consulting or big-data analytics
  • Strong understanding of common enterprise applications
  • Statistical and analytical modeling skills are a plus
  • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
  • Hands-on experience with Splunk product implementation of focus and Splunk Cloud
  • Experience with cloud migration projects

Benefits

  • Medical, dental and vision insurance
  • A 401(k) plan with a Cisco matching contribution
  • Paid parental leave
  • Short and long-term disability coverage
  • Basic life insurance
  • Paid time away as described below, subject to Cisco’s policies
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
  • Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Additional paid time away may be requested to deal with critical or emergency issues for family members
  • Optional 10 paid days per full calendar year to volunteer
  • Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan
  • For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies
  • Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time

Company Overview

  • Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press. It was founded in 1984, and is headquartered in San Jose, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship
  • Cisco has a track record of offering H1B sponsorships, with 654 in 2026, 1238 in 2025, 1231 in 2024,
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